What can I do to obtain a refund?

We will notify all original purchasers of the ticket(s) via email within 3 days of the cancellation announcement regarding refund procedures. If you did not receive the email, please check your junk mail or Contact Us.  Please note that we will only process refunds to the original purchaser.

If you have purchased tickets from any of Singapore GP’s Authorised Ticketing Partners (ATP), please note that refunds will be made through the ATP that you purchased from. Please contact the ATP for refund details.

How will I receive my refund?

All refunds will be credited to the purchaser’s original mode of payment via our ticketing vendor, SISTIC. For payments made by Credit Card, the refunds will automatically be credited to the same card used in the purchase. 

Patrons who have purchased the tickets with Cash or NETS can obtain a refund via cheque or PayNow (applicable to Singapore residents only) and Telegraphic Transfer (for non-Singapore residents). A Refund Request Form will be emailed to the original purchaser to facilitate the refund process. 

If you have purchased tickets from any of Singapore GP’s Authorised Ticketing Partners (ATP), please note that refunds will be made through the ATP that you purchased from. Please contact the ATP for refund details. 

Refunds to ticketholders as well as to ATPs will be processed within 30 business days after the official announcement is made.

What is included in the refund?

You will be refunded the cost of the ticket, as well as all handling charges. These include handling fees for ticket collection at SingPost outlets and the Circuit Park Collection Centre, as well as local and international courier services.

All refunds are issued in Singapore Dollars (SGD). 

If your purchase was made with a non-local credit card, the amount credited will use the currency exchange rate at the time of the refund. Your bank may also impose currency conversion fees.

How do I rollover my tickets to the 2021 race?

Original purchasers will receive an email with a link for Ticket Exchange Requests within 3 days of the cancellation announcement. If you did not receive the email, please Contact Us.

What are the benefits of rolling over my tickets?

Where possible, we will endeavour to retain the seats you previously selected in 2020 for the 2021 race.
Even after you have opted to rollover your tickets, you may still request for a refund if you are unable to attend the 2021 race.
If there is a price difference for tickets within the same category that you have purchased, Singapore GP will honour the lower price and refund the difference, if any.

What should I do if I only wish to rollover some and not all of my tickets to 2021?

Please contact us via this this link.

I want compensation for my air tickets and accommodation.

As per Clause 2.3.4 of our Conditions of Sale and Entry, Singapore GP is unable to provide any other compensation. We encourage you to check with your travel insurance provider with regards to this concern.

How soon will I receive my refund?

We ask for your understanding as we require time to make the arrangements with our partners. 

Credit card refunds will be processed within 30 business days after the announcement. Please check your credit card statements for the refund.

Cheque / PayNow / Telegraphic Transfer refunds can expect to receive their refunds within 30 days upon successful submission of the Refund Request Form. A Refund Request Form will be emailed to the original purchaser to facilitate the refund process.

If you have purchased tickets from any of Singapore GP’s Authorised Ticketing Partners (ATP), please note that refunds will be made through the ATP that you purchased from. Please contact the ATP for refund details. 

Refunds to ticketholders as well as to ATPs will be processed within 30 business days after the official announcement is made.

Why can’t I get my refund at any SISTIC Outlet?

SISTIC’s outlets are not equipped to perform refunds. We are also actively working to minimise contact and practice safe distancing.

Why do the refunds have to be made through the original mode of payment and to the original purchaser?

We can only verify transactions that were made via the original mode of payment. This is also the best way to ensure that the refund is made to the person who originally purchased the tickets.

Who do we contact if we did not receive our credit card refund?

Please contact us via this link.

Who can I contact if I am unhappy with the refund procedure?

Please contact us via this link.

The Authorised Ticketing Partner I have purchased from has closed down/is facing legal issues and is unable to refund me. Who can I contact for assistance?

Please contact us via this link.

My friend bought the tickets for me. Can I still obtain a refund?

Refunds are given solely to the original buyer.  Your friend will have to obtain the refund from us. Singapore GP will contact all original purchasers via email – if your friend did not receive the email, please inform them to check their junk mail or Contact Us.

Why is the amount refunded less than what I paid?

All refunds are issued in Singapore Dollars (SGD). 

If your purchase was made with a credit card issued outside of Singapore, the amount credited will use the currency exchange rate at the time of the refund. Therefore, the amount credited may differ from the original transaction amount. Your bank may also impose currency conversion fees.
 

When are 2021 tickets going on sale?

Stay tuned to our website and check you’re signed up to our newsletters to receive all the latest announcements.